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Our lobby is again closed to walk-in traffic. Due to Covid restrictions, please call 541-673-6616 for personal assistance. We apologize for the inconvenience.If you need to report an outage at any time of the day or night, call the outage hotline at 1-888-420-8826.Read more
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Secure Phone Payment System

SECURE PHONE PAYMENT SYSTEM

If you want to make a payment on your bill over the phone using a credit/debit card or check, you MUST call 541-673-6616. The system is automated and all of your personal information, such as card number and payment amount, will be entered by YOU.  

At any time, you may hang up and this will discontinue the phone call.

NO ADDITIONAL FEE!

BEFORE YOU CALL YOU NEED YOUR ACCOUNT NUMBER

After dialing you will be directed to the main menu. You’ll be prompted to press numbers for the actions you wish to complete.  If paying by check you will need to create a PIN number BEFORE you can make a payment with a check.

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Office Hours 

Monday - Thursday - 7am - 5:30pm

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Preventing the spread of the Corona Virus.

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©2021 Douglas Electric Cooperative. All Rights Reserved.

  • About Us
    • The Cooperative Difference
    • Our History
    • Employment Opportunities
    • Your Board of Directors
      • Board Meeting Dates
    • Contact Us
    • Member Handbook
    • Management Team
  • Member Services
    • Rate Information
    • Bylaws
    • Incentive/Rebate Programs
    • Payment Options
    • Donations and Sponsorships
    • Net Metering
    • SmartHub Information Portal
    • New Construction Information
    • Secure Phone Payment System
    • Capital Credits
    • About Touchstone Energy Cooperatives
    • Together We Save
  • Outage Center
    • Outage Status
    • Outage Map
    • How Power Is Restored
    • Power Outage Tips
    • Scheduled Outage
  • Safety
    • Call Before You Dig
    • Call Before you Fall
    • Generator Safety
    • Home Safety
    • Storm/Outage Safety
    • Tree Trimming Safety
    • Safety Quiz
  • News
  • Industry and Community Links
  • Douglas Fast Net
  • Choose EV